Jose L. Santana

The IT Project Manager

The IT Project Manager

The Future of Technology Jobs Everyone knows the impact that technology has had on our lives from smart phones, tablets, cloud services and more. They have made our lives better, more productive and keeps us all connected. Technology not only has given us more toys and services but also created an opportunity for careers that…

6 Negotiating Tips for Project Managers

6 Negotiating Tips for Project Managers

Project Managers should develop good negotiation skills. From time to time project managers may need to negotiate for project resources, the scope of work or managing the project approach. Here are a few tips to consider for building your negotiation skills: Separate People from The Problem. Never make it personal. Realize that the person or…

What is ITIL?

What is ITIL?

ITIL is an acronym for Information Technology Infrastructure Library. It is a set of detailed practices for IT Service Management (ITSM) that focuses on aligning IT services with the needs of the business. ITIL was established by the Central Computer and Telecommunications Agency (CCTA) under the guidance of the British government in the 1980’s. In…