What is the “squeaky wheel” ?
If you manage projects long enough you will encounter a “squeaky wheel”. A squeaky wheel is that person on your program/project team that likes to make “noise”. It is that individual who will challenge your plan and your ideas but not always in a good way. This is the person that can complain and bring a level of negativity to your program or project and threaten to cause problems with the project team and the work you are committed to complete.
Over the years I have learned to assess my team early in the planning phase and look for the squeaky wheel. Squeaky wheels need your attention. I make it my business to engage squeaky wheels early to understand their needs and motivation. I tend to take extra steps to manage them closely including anticipating their concerns. Once I understand their concerns and what makes them “squeal” I work to adjust my management approach just for them. This approach will include:
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